Thursday, March 27, 2008

Has the English language been marg inalised, in today’s “Bindaas” ad-scape?

4Ps B&M's Monojit Lahiri examines this fascinating “inverted snobbery” on a relentless over-drive, in today’s Ad-space

My friend (let’s call him Nandu), a respected Creative Director with an established Mumbai-based ad agency, had a wonderful story to narrate. When he entered the business in the early seventies – in one of Kolkata’s top-flight agencies – he was one day summoned by his boss. Trembling, the young copy-trainee (expecting the worst) entered his cabin. He was heartily congratulated by the supremo on something he had turned out. “Great stuff, son! Now run along and hand over this copy to that Kurta-Pyjama bozo, sitting next to the despatch department, probably chewing paan-masala or whatever. Tell him we need the Hindi translation asap, okay? These vernac types have to be kept on a tight-leash, got it?”

My friend, fresh out of college, with a heavy-duty hangover of ignorance and ideology, suggested he be included into the copy pool since he was also a writer. The boss man was shocked! “Are you nuts, kiddo? He doesn’t know English and wouldn’t be able to recognise it, even if it bit him on his face!”

Cut to year 2008. In animated conversation with a 30-something creative luminary – known for his brilliant command and outstanding work relating to hinglish/hindi communication – my friend’s rapturous praise about a hot-shot Creative Director was nipped in the bud with, “All that is fine bhaisaab, but all that was yesterday? Zamana badal gaya mere dost aur advertising ka delivery mode bhi badal gaya. TV aa gaya aur sab jagah aur insaan ko products aur services ke saath connect kar diya. In logo ka problem kya hai, pata hai? Hindi nahi aati… and that today is an unimaginable kami, rukawat, dhakka…” So amazingly and ironically, the wheel has come full circle! The empire strikes back, huh?

Sumanto Chat (Ogilvy’s resident “Adonais” and creative hottie) fires the first, provocative, salvo. Describing himself as an “Anglophille Bengali,” he frankly admits that this “national language” thing has never got him all charged up (as it has others), but he realises that numbers, groundswell and popularity vis-à-vis the lowest common denominator do matter… and so be it. Hence he has made it his business, “to make a special effort to learn and appreciate it to the extent that I can produce the necessary communication capsules in an effective and meaningful manner.”

Kolkata-based Management Consultant Partho Dutta believes that the answer to the headline question is a categorical “Yes.” He has zilch problems of English being used, or remixed with Hindi “as long as the lingua is franca!” Tongue firmly in cheek, he adds that since ads have a commercial agenda and are not exactly created for the Booker, it’s fine! However, he warns that “insights” must be kept in mind. “It is dumb to use bindaas lingo to sell aspirational brands, as there is a basic disconnect. A native speaker of the Mumbai street lingo could very likely own and ride a Merc… but would you use that same idiom to sell to the C-class?”
 
Delhi-based Creative Director, Titus brings his own perspective. “The days when copywriters waxed eloquent with words like ‘nevertheless’, ‘most certainly’ and ‘all the same’, (making them sound like understated conversations made with a cigar dangling by the side of the mouth) is over. Visual solutions did them in. Cannes and One Shows confirmed that, as did India finding her own cultural voice and context. So whether it was Hum Ko Binnies Mangta or Chal Meri Luna of the eighties or Taste ko Waste mat karna, darling (KFC) and Seedhi Baat, No Bakwas (Sprite) more recently… this is the new language. Emotional and loud maybe, but its ours, boss!”

McCann’s boss-man Prasoon Joshi – who along with Piyush Pandey – can be said to be a trail-blazer in this area offers his evolved point-of-view. “Advertising is communication at a deep, basic and primal level with people you don’t know, have not seen and related to at an emotional level. The first thing to do is make ads that don’t look too obviously addy. The second is to read vernacular literature… (Prem Chand, Sarat Chandra), people who symbolise true India.” Joshi believes that English is the drawing room language of India – not the language of relationships, bonding and proximity. Hindi seems to be that, which is why it appears to resonate even beyond the traditional Hindi-speaking areas.”

Everything considered, the real shift started in the mid-90’s when music channels MTV & Channel V hit the country with the agenda to completely westernise “the new, resurgent India.” English pop music presented by foreign born Indian VJ’s (Kamal Sidhu, Sophia Haque, Rubby Bhatia) blitzed the box … but alas, except the metros, they were a dismal flop! That’s when real Indianisation started and happened – spoofs, jokes, skits, events, anchors (Cyrus Brocha, Sajid Khan and Javed Jaffrey) all embracing the mad-cap, zany Indian identity.

The language was street speak, chalu and mostly Hindi… it was a resounding hit… and boy, did the hawk-eyed adbiz leap onto the bandwagon… They haven’t let go!

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Thursday, March 13, 2008

What an idea, sirjee

Social messaging in advertising…

"4Ps B&M's Monojit Lahiri examines this new and exciting genre that’s grabbing eyeballs and attention and challenging the old order that defined advertising solely as a one dimensional, sell-sell-sell game!"

Advertising is the public face of marketing with an uncomplicated, one-point-agenda-to make products disappear from the shelves to the right hands and homes, with consistency and speed. Over time, areas like patriotism and social service have deployed advertising, but, at best, they were cute to watch tickling the feel-good glands… at worst, boring and preachy. Predictably these efforts came from the government quarters. Typically the issues tackled were ‘safe’ ones, never remotely touching sensitive themes like caste, religion or politics. As far as they were considered, these subjects were taboo and totally off-limits.

Much water has flown under the bridge since those politically correct and sanctimonious times with ‘Social Messaging’ coming centre-stage as a powerful, persuasive and significant agent of social change. Ravi Naware (chief executive, food division, ITC) lays it on the line when he says that way beyond the much touted CSR, “consumers today seem to be interested in more than just a great ad or quality product. They are interested in products that echo their own values.” Adds Ajit Varghese (MD, Max India, an ageny that works closely with Britannia), “We are witnessing a strong trend where brands are utilising issues that surrounds the consumer’s immediate environment and addressing them through mainstream ads.” Advertising, from time immemorial, has been consistently bad-mouthed by a section of society labeling them as shameless promoters of excess and useless mass consumerism. This has been fiercely defended by the ad fraternity citing examples where advertising has indeed attempted to be an agent of social change. As this issue goes into print, at least three ads of this ‘genre’ are presently occupying center-stage and inviting both attention and admiration.

The first - an Airtel ad - shows kids on either side of a barbed wire fence, jump the barrier to indulge in a game of football in no-man’s land. In an extraordinarily simple but powerful way, it works as a magnificent metaphor for communication as a solution to end all conflicts, wars and battles. Says Arvind Mohan ( Chief Strategist Officer, Rediff DY&R), “ We wanted to create branding that went way beyond the purchase intent and made people proud to be associated with the brand.” Adds Amatesh Rao (National business head, Rediff DY&R), “Admittedly commercials with social messages don’t immediately bring about change, but they reflect strongly the change that is happening in society… a change that may not be perceptible or articulated but definitely taking shape in collective fashion, in the sensibilities of new age youth in a resurgent India.” The Tata Tea ad comes next. The communication thought is truly clutter-busting, attempting to migrate tea from being a physical and emotional vitaliser to becoming a catalyst for social awakening. Percy Siganporia (MD, Tata Tea Ltd) quite categorically emphasises that the focus is to emotively connect the product with issues that drives the heart, mind and soul of India’s emerging social consciousness. Executive Creative Director Amer Jaleel of Lowe (the agency behind this ad) sensed the restlessness among today’s youth and extended the concept of “waking up with tea” in a stunning communication package that embraced social awakening, giving a whole new dimension to the term ‘Jago re’.

Lowe struck target again (group creative director Nikhil Rao, take a bow) with yet another brilliant, breakthrough concept that redefined the very meaning of Idea. Executive Chairman Balki was clear about the focus – how to position the brand as a better ‘Idea’ than anyone else and elevate it from transactional issues like price and value. Targeting politics as a platform and humorously – yet pointedly- dramatizing the social inadequacies that plague the nation, with a mobile number (not a name) as an identity tag, the Idea Cellular communication truly deserves the fulsome ‘What an Idea, Sirjee’, salute!

Amidst the accolade and approval that has greeted these ads, there have been dissenting voices too. Is this brand of advertising relevant to the basic job it’s meant to do? The popular consensus seems to be a resounding, yes. In today’s environment, marketing and branding are increasingly becoming real, rooted and relatable. Hence they have a legitimate and deserved space. Besides, these ads reflect that magical, seamless embrace with reality. Do today’s ‘I-Me-Myself’ generation really connect with the Jago Re or the Idea Cellular communication-without-barrier stuff, absorbed as they seem to be in living life, king-size?

Of course, they are! It’s a total myth that today’s youth only believes in celebrating life and are totally blind, uncaring and insensitive to the social inadequacies, causes and concerns. Never before has there been such passionate and dramatic demonstrations of rooting for justice (Jessica Lal case) or such immense acceptance for movies like Rang De Basanti. Sure, today’s youth enjoy life, but their hearts continue to be in the right place, solidly re-affirming the validity and relevance of social messaging in advertising! Truly a great idea, sirjee!
 

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Thursday, February 28, 2008

Ideation Madness. Logic… or Magic?

4Ps B&M's Monojit Lahiri attempts a dip-stick in troubled, mysterious, unpredictable waters…

Another school of though throws up environment, ambience, atmosphere. It has to do with good people. A conducive setting is ideal for great creative advertising, a seductive aphrodisiac, the real stimuli. “Like-minded souls, bold, fearless, always poised for that astonishing creative leap do wonders for the adrenalin! Defines the basic difference between the morons, the living dead, the boring, predictable dodos from the ingenuous, innovative & intoxicating ideators!” says a free-wheeling, award-winning, hot-shot, young creative animal.

There are other “takes” too. While some feel it’s good to feel scared when in the throes of ideation “because it automatically saves you from falling into the trap of doing something that’s too pat, easy, predictable or soft”; others believe that “isolating the key idea is critical.” It comprises putting down everything you know about the product, then isolating it with the essence intact, giving it personality, projecting chemistry & making it look it fresh, new, exciting. Its not easy, but it can really be an mind-bending discovery into a whole new world of benefits, rewards and attributes… What about imagination?

Every time the word comes up, the mind races to evoke images of some of the iconic guru’s who powered those elusive magical, mystical windmills of the mind… right? Gurus like Newton, Da Vinci, Piccasso, Van Gogh, Michaelangelo, Darwin, Madam Curie, Shakespeare, Stephen Hawkins. However, the eminent social/ behavioral scientist, Jacob Bronowiski insists that “imagination is a human gift & to imagine is a characteristic, not just the fiefdom of poets painters artists & scientist, but everyone! Animals don’t possess imagination. It’s about discovering new connects between things not by deduction, but by that unpredictable blend of speculation and insight that scientists call induction, which like other forms of imagination, cannot be formalized.”

At the end of the day – in the ad domain – what distinguishes the outstanding, unique, memorable & hence effective from the mediocre, is being more “human” & less “addy.” Create communication that is not spectacular, but resonating & essential to the people addressed. The need is to be warm, believable, credible, conversational, basically human. It comes from the three simple attributes (often overlooked, ignored, neglected and devalued) that belong to all of us, but seldom touched upon with the right quantities of passion, purpose, power or perspective. These are observation, imagination and experience.

So, go for it guys. More wind beneath your wings. Your’s is the power & glory…

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Thursday, February 14, 2008

CREATIVITY RE-VISITED

4Ps B&M's Monojit Lahiri attempts a hard close up on a fiercely debated issue

Indra Sinha, the brilliant & celebrated British communication maverick of Indian origin (whose AMNESTY campaign re-defined public service advertising like nothing else before or after) once stated that advertising is hardly a new phenomenon. It has existed for centuries. Then, tongue firmly in cheek, let fly a zinger. “Actually, it’s the second oldest profession & arose directly from the needs of the first!”

John Hegarty, another ad guru, offers his take in terms of persona. “As an industry, it occupies only the margins; the bits in between the editorial content; and the space between the programmes. The creativity bit is really guerilla creativity! It comes in, makes a hit & zips out.” However he is quick to point out that “creativity is the very essence of humanity. Civilisation’s great leap is because of human beings creative impulse & drive. It could think, put different thoughts together and come to different conclusions. I am always blown when people come to me & say, oh you’re so creative! Does that make me special weird, different, species… what?”

However, coming to the bigger picture, creativity is often defined as the public face of an ad agency; the external manifestation of its culture. Every piece of work builds the agency’s & clients brand. Some experts believe that this brand-building exercise can be measured in 5 ways. One, by the number of clients who stay or leave. Two, the number of pitches to which the shop is invited. Three, the quality & calibre of people it attracts. Four, by what its peers, clients and competitors say about it and five, by the awards they win in major festivals… They also believe that to create truly great advertising, 3 elements are de rigeur. One, the management should genuinely want it. Two, the creative guys should have the ability and confidence to produce it. Finally – the most important – the clients must recognise, green-light and endorse the work and buy it with enthusiasm and vigour.
 
Another special and spot-on fact is articulated with passion by another hi-profile ad practitioner, “It’s great clients who make great agencies and great campaigns – not vice versa. Remember they are the guys who take the risks, buy the stuff and have the balls to run with the idea! When you look at some of the truly great stuff done in recent times (Apple, Absolut, Volkswagon, Nike, Fevicol, Airtel, Liril, Surf Excel, Vodafone, Perfetti, Aviva, Fair & Handsome, Dove…) chances are, you’ll find a great company behind it… and behind the great company a great visionary who challenges and stretches you as much as you stretch him. There has to be (and usually is) a tacit investment of trust and belief that is both inspirational and stimulating. It drives the process. It can never be a one-way-street.” There is also a word of caution. “The advertising should educate them with evidence. Remember clients are in the business for results – not to tilt at windmills, be courageous and brave for the sake of being perceived as courageous and brave!”

At the end of the day, creativity is a destructive, risky business engaged in tearing down to build afresh. It’s about swiftly (and seamlessly) shifting gears from logic to intuition and adjusting perspectives in line with the shifting realities. It’s about taking note of the fact that human behaviour has not changed; what has is the environment they reside in and the means we access them. For true-blue, red-hot creativity (designed to make a difference) it is crucial to ensure that you make a difference first within yourself. Kids or star-struck, glamour-driven aspirants desiring to enter this universe will be well-advised to follow the priceless words of Indra Sinha. ”It is a world blitzed with conditions and rules. You can play by them, play safe and win fame and fortune, without really stretching yourself. However, if protean creative urges rumble within and scream for release, be prepared to go it alone without any help from the industry. It is these people who follow their own instinct and fight for them who are the ground-breakers. The real creative titans… The figureheads of the future!”

The last words however must belong to the latest luminary on the block - the new Executive Chairman of Lowe, Balki, who has his very special take on Creativity. The Director of 2007’s acclaimed film Cheeni Kum – all set to put together another film, PA, starring both, the Big and Small Bachchan- strongly believes that creativity is not necessarily about humour or popular hindi street-speak, but engagement and interest-value based on basic consumer insights. “For me, creativity in advertising is anything that is interesting and engaging… anything that kills boredom. Creativity is the biggest currency that drives effective and memorable advertising. It is not strategic inputs, marketing warfare, business plans or gimmicks, but how interesting you are as a person, brand, commodity of organization. Creativity need not – as some believe – only follow the haha (entertainment) route. It can make you cry, think, be scared, anxious, romantic, nostalgic… anything that connects. The idea is to see creativity as a powerful instrument that engages the reader /audience /consumer to reach a new level of empowerment”.

Lowe and behold - Balks could well be right!

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